15.4M
Australians live with at least one long-term health condition.¹
A different path to better health
For some patients, conventional treatments don't always provide the relief they're looking for. In these cases, alternative prescription therapies may be considered as part of a personalised treatment plan. At The New Clinic, our experienced clinicians provide comprehensive assessments to determine whether these treatment options are appropriate, always following current Australian regulations and evidence-based clinical guidelines.
Millions
of Australians continue to experience symptoms despite standard treatments.²
The New Clinic is powered by asksam™
Think of asksam™ as your personal healthcare companion who brings together your clinicians, pharmacy, prescriptions, and health information into one secure digital experience. Just like you manage your finances through your banking app, you can now manage your healthcare through asksam™.
Meet asksam™ - your personal healthcare companion
Everything you need in one secure & private app
- Prescriptions
- Medication history
- Treatment plans
- Appointments
- Imaging and pathology results
- Referrals
Getting started is easy at The New Clinic
A clear, supportive pathway from your first appointment to ongoing clinical care
Eligibility assessment
Complete our online assessment to check your eligibility.
Book your consultation
Seamless booking experience either through the asksam™ app, our website, or with one of our friendly receptionists.
Receive your script
Your scripts will be emailed to you and available in the asksam™ app.
Order your medication
Order your scripts through the asksam™ app. Choose to either pick up or delivery.
Consultation fees
Book online or call our Patient Experience Team if you are unsure which consultation is right for you.
Frequently asked questions
Your alternative & complementary medicine questions answered
What is alternative medicine?
Alternative and complementary medicine refers to a range of therapies used alongside, or in place of, conventional medical care. At The New Clinic, we take an integrative approach — combining conventional medical care with natural medicine and evidence-informed therapies where clinically appropriate, so your care considers the whole person rather than isolated symptoms.
What alternative medicine services do you offer?
Our care may incorporate traditional medicine, natural medicine, lifestyle strategies and other evidence-informed therapies, depending on your individual needs. The most suitable approach is determined through an individual consultation. Contact our team to discuss the services available for your circumstances.
Is alternative medicine safe?
Any therapy should be guided by an appropriately qualified healthcare professional and considered in the context of your overall health, medical history and any existing treatments. Some approaches are not suitable for everyone. We take a considered, evidence-informed approach and will discuss the potential benefits and limitations of any recommendation with you.
Can alternative medicine be used alongside my conventional treatment?
In many cases, yes. Our integrative approach is designed to complement conventional medical care, not replace it. Where appropriate, and with your consent, we can coordinate with your regular GP or other treating practitioners so your care stays consistent and connected.
Do I need a referral?
Referral requirements may vary depending on the service and your circumstances. Contact our team for guidance before booking.
Are treatment plans personalised?
Yes. Recommendations are informed by your symptoms, health history, lifestyle, preferences and health goals, rather than a one-size-fits-all approach.
What happens during my first consultation?
Your healthcare professional will take time to understand your symptoms, health history, lifestyle and goals before recommending suitable next steps. This may include treatment options, further assessment, or referral to another healthcare professional where appropriate.
Will these approaches work for me?
Every person's health and response is different, and no particular outcome can be guaranteed. Your healthcare professional will discuss what may be appropriate for your individual circumstances and review your progress over time.
Do you offer telehealth consultations?
Telehealth consultations may be available to eligible patients when suitable for their healthcare needs. Some assessments may require an in-person appointment.
